Member Resources

Front Office Resources

• Front Office - A quick guide to the day to day activities

• Payment Method Notes

• Virtual Credit Cards (VCCs) Explained

• Securing Guest Data: A Beginners Guide

• Front Office Checklist

• Guest Check-In Checklist

• Group Booking Management for Motels: A Beginner’s Guide

• Reservations telephone call script

• Allocating arrivals, shuffling rooms, free upgrades

• No-Show/Cancellation Tracker

• Petty Cash Record Sheet

• Lost and Found Log

• Turning away bad guests SOP

• Rollover Template

• Acronyms (Short form) used in Motels

• End of Month Procedure Booking.com

• End of Month Procedure Expedia

• Guest Review Response Guide

• Promotions & Discount Log

• Reservation Enquiry Outcome Tracker

• Corporate Booking and Credit Agreement

• (Mock) Travel Agent Booking Confirmation

Housekeeping Resources

• How to organize a Housekeeping team

• 30 X 2 Minute Housekeeper Training Topics

• Linen Order Template - How much linen should I store on-site?

• Training Checklist for New Housekeepers

• Daily Room Cleaning Checklist (Standard/Departures/Stayovers)

• Housekeeping Supervisor Room Inspection Checklist

• Deep Cleaning Schedule (Weekly, Monthly, Quarterly)

• Motel Common Area Cleaning Checklist

• Lost and Found Log

• Accessible room requirements - Australia, USA

• Setting up a room for a guest in a wheel chair

• Housekeeping Purchasing Tracker

• Bedbug Response Guide

• Housekeeping Wage Ratio Report

Maintenance Resources

• ⭐Maintenance & Compliance Tracker - this combines Maintenance Tracker, Compliance, Asset Register, Purchase Tracker and Key Contractor Information into an easy to use central resource for managing your maintenance.

• Weekly Maintenance Checklist

• Monthly Preventive Maintenance Schedule

• Annual Property Maintenance Calendar

• Annual Property Maintenance Calendar Basic Version

• Daily Property Walk Checklist

• Motel Maintenance Troubleshooting Guide (To be revised).

• Work Order Form

• Contractor Sign-in/out sheet

• Site Safety Briefing (QLD)

• Site Safety Briefing (Australia)

• Asset Register (aircon, fridges, TVs with install dates)

• A/C Maintenance Checklist

• Legionella Prevention Guide

  🏊Pool Maintenance

• Pool Maintenance Checklist

• Pool Chemical Record

  🪳Pest Management

• Pest Control Guide - Australia

Motel Manager

• Motel Manager Daily Checklist

• Induction Checklist: Front Office

• Induction Checklist: Housekeeping

• Induction Checklist: Maintenance

• Relief Manager Handover Template

• Working with Housekeeping staff

• Rate Change Calculator - Web Version (To be revised)

• ⚠️Work Health and Safety

  • Am I liable as a Motel Manager - The Basics

  • What is an Officer Definition?

Marketing

• ⭐Marketing Template - this is your central hub for running your motels marketing.

• Monthly Social Media Marketing Planner

• Weekly Social Media Content Planner with examples

• Website and Direct Booking Optimization Guide

• Local Google SEO Audit

• Booking.com Audit Checklist

• Guest Review Response Script

• Local Business Partnership Tracker

• Promotions & Discount Log

• Email Marketing Plan

• Google Hotel Ads - Step by Step Setup Guide

• Instagram Post Idea - Brainstorming

Revenue Management,

• Introduction to Rate Restrictions

• Rate Restriction Tracker

• Effect of Rate Changes

• Event Calendar - Basic

• Room Pickup: What It Means and Why It Matters

• Forecasting Demand Explainer

• Forecasting Demand Spreadsheet

• Booking Pace Report (Video explainer coming soon).

• Day of Week Analysis

• Track competitor pricing

• Rate Fence Tracker and Rules - Rules for when/where to apply certain rates (e.g. mobile, group, advance purchase).

• Case Studies (Coming soon).

Distribution & Sales

• Introduction to GDS Guide Book

• Travel Agency Relationship Log

• GDS Commission Reconciliation Tracker Template

• Contracted Rates Tracker Template

Financial

• Buying a Motel Guide

• Basic 12-month Budget

• Understanding a P&L Report

• Mock Motel Profit and Loss (P&L) Statement