Lesson 1: Welcome

Running a motel doesn’t have to feel overwhelming. With the right systems in place, you can transform daily operations into smooth routines, deliver consistently great guest experiences, and grow your revenue with confidence.

That’s exactly what the Motel Management Course is designed to do.

✅ What You’ll Master

Inside the course, you’ll learn the step-by-step processes that successful motel operators use every day:

• Reception Excellence – Greet guests with confidence, streamline check-in/out, and handle bookings like a pro.

• GuestPoint Property Management System (PMS)

• Housekeeping Systems – Build clear cleaning standards, manage linen and supplies, and keep rooms inspection-ready.

• Revenue Management Basics – Understand pricing strategies, upselling, and how to maximise occupancy without cutting profit.

• Maintenance & Compliance – Stay ahead of repairs, WHS requirements, and safety checks to protect your staff and guests.

• Team Leadership – Hire the right people, reduce turnover, and create a culture of accountability and care.

🎓 Why This Course is Different

Unlike generic hospitality training, this program is built specifically for independent motels with 0–50 rooms. Every lesson is:

• Practical – Clear, actionable steps you can implement the same day.

• Modular – Learn at your own pace, or jump straight to the area you need most (reception, housekeeping, maintenance, etc.).

• Visual & Easy to Follow – Short video modules, real-world examples, checklists, and templates.

• Designed by Experience – Created by a motel operator who’s worked across every role, from housekeeping to revenue management.